My customer says the delivery was not received. What do I do?

Check tracking page to make sure the driver is not still en-route. The platform requires customer signature before the delivery is complete. We encourage you contact driver directly about orders in progress, as they will have the latest information.

I believe there was a billing mistake. How do I get it fixed?

If you see a billing mistake, please contact support@rovahq.com We'll get the issue sorted out.

Who are the drivers on the ROVA platform?

ROVA drivers are independent contractors. Many have been doing their own independent contractor delivery business for many years.

I really liked the courier that delivered my last package. Can I request a specific courier?

We are working hard to get you the features you want. Your voice matters and we’ll be sure to get it on our roadmap. If you have additional suggestions for improvement don’t hesitate to reach out with feedback to support@rovahq.com  or directly in the Intercom chat.

What type of deliveries can the platform handle?

The platform can handle any type of delivery. Right now, there is a number of ways customers use ROVA: retail, hardware and supplies, logistics, restaurant and food delivery. Contact sales to see what's possible:  sales@rovahq.com