Assigning a Driver

1. Navigate to Track Route

2.  Mouse Over Matching

3. Click Matching

4. Search the Driver Name

6.  Click Assign

Unassign a Driver

1. Mouse over the Driver's Name

2. Click the "X"

3.  Click "Un-assign"

A note on "Reset Route Data".  This option will clear captured data on the route and reset it to its original state.

• A customer with additional requirements to verify delivery completion
• A customer needs an independent driver to use their app.  Without integration, and to prevent duplicated invoices.  The driver settlement would happen through Rova but be billed through Rova.

Please be advised an independent driver's settlement depends on your approval!

Walkthrough

1. Navigate to Reports

2. On the left panel, navigate to Approve Routes

3.  Your routes to approve will appear

4. Clicking More Details will show the route's information.

5. If the route has been modified, and requires editing.  Click Edit to edit the stops.

6. If the routes require no modification.  The approval is a 2-step process.
 i. Click Approve

 ii. Click Confirm

The insurance policies are

• INSEL
• OcAc

To submit, navigate through the Rova Driver App.

Settings -> Accounts -> Insurance Policies -> [Policy Name] -> I want to Opt-Out

Below is an example of opting out of INSEL

Canceling in the Tracking Page.

1. Mouse Over the Progress tag
2. An edit icon will appear next to the actionable tags
3. Click the tag
4. A drop down box will appear.
5. Select Cancel in the drop down.
6. Click Save

Canceling by Editing a route.

1. Under More Detail
2. Select Edit
3. Select Cancel Route

Once the package has been picked up, the delivery MUST be delivered to the delivery address.

If you are experiencing issues during the delivery, we recommend you get in touch directly with the shipping customer.  Contact information is provided in the app.

In the event that you damage someone else's property or person, you may be eligible for coverage through the INSEL program.  With any questions regarding coverage or a claim please contact Arthur J. Gallagher Management Services at 816-395-8607.

In addition, the vast majority of companies entering and sending opportunities through the ROVA Platform have requirements for any drivers coming onto their property.

A)Either Workers’ Compensation coverage or an approved Occupational Accident policy.

B) The correct auto liability insurance coverage (INSEL)

In order to save drivers the cost of upfront expenses, drivers using the ROVA App have the option of obtaining the much needed coverages on a pay as you go plan(mileage based) with one of the largest Transportation Insurers in the world. These coverages will provide the needed Occupational Accident coverage and INSEL coverage for pennies per mile(while fulfilling an opportunity you accepted through the ROVA app).

You are free to obtain the coverages from whomever you choose. If you already have the coverage that’s excellent, no need to obtain it again. Please go to the Insurance section of the app in your profile and send in the documents mentioned.