The platform has direct access to update your package data when corrections are needed to be made. Popular examples include when a route has been optimized, but one of the packages is not ready to be shipped out.
This tool is available today for more involved customers with their delivery lifecycle.
![](https://kb-assets.rovahq.com/content/2022/06/Jun-27-2022-23-22-30.gif)
Update the Package Status
Navigate to your package data, in the middle panel you would then be able to update and set the package data with the proper status.
- Search and select the package you want to update. You will be able to search by your unique reference ids, custom ids, recipient's name, or address.
![](https://kb-assets.rovahq.com/content/2022/08/Screen-Shot-2022-08-05-at-2.04.13-PM.png)
2. Select the package status that matches your intent.
![](https://kb-assets.rovahq.com/content/2022/06/Screen-Shot-2022-06-27-at-11.19.55-PM.png)
Package Status Exceptions
- Exception At Pick Up
The package had to be canceled and removed from pick up - Exception At Destination
The package had a delivery exception at the recipient's location - Not Started
The package had yet to be picked up by a driver - Picked Up
The package had been picked up by a driver. - Completed
The package had been delivered by the driver.
Auditing
At any time the platform will be able to trace any manual interventions throughout the course of delivery.