Assign/UnAssign a Driver Feature Each customer has the choice to assign/unassign a driver of their choice, aside from the platform assisting you in matching/unmatching a driver for your route. Assigning a Driver 1. Navigate to Track Route 2. Mouse Over Matching 3. Click Matching 4. Search the Driver Name 6. Click Assign
Business Support Approve a Route Feature This feature provides customers an option to approve an independent driver's settlement and is intended for customers who fall into the scenario(s) below * A customer with additional requirements to verify delivery completion * A customer needs an independent driver to use their app. Without integration, and to prevent duplicated invoices.
Driver Support Opt-out of insurance deductions Rova provides mandatory insurance policies to protect independent couriers (IC) through our insurance partner Arthur J. Gallagher Management. Each IC has the opportunity to opt out of these policies by submitting similar policies. The insurance policies are * INSEL * OcAc To submit, navigate through the Rova Driver App. Settings -> Accounts
Business Support How to Cancel a Route in the Portal If you no longer need a route, there are two ways to cancel. Canceling in the Tracking Page. 1. Mouse Over the Progress tag 2. An edit icon will appear next to the actionable tags 3. Click the tag 4. A drop down box will appear. 5. Select Cancel in
Driver Support I was injured while delivering an item. What should I do? I was injured while delivering an item.
Driver Support I got a parking/speeding ticket while making a delivery. Will ROVA pay it? ROVA does not cover such charges. Always obey all traffic laws.
Driver Support I have suggestions or feedback I’d like to share. How do I do this? Feedback or suggestions
Driver Support I am having trouble finding the customer's location. How do I contact them? Finding location , contacting customer
Driver Support A customer has refused delivery of the item. What do I do? Customer refused, what now?
Driver Support I am no longer available to make a delivery I have already accepted. What do I do? Once you have accepted a delivery, but not picked it up yet, you can abandon the order
Driver Support The item I was delivering was damaged during transit. What do I do? item I was delivering was damaged
Driver Support I don't want to do any more deliveries today. How do I stop the app from showing jobs? I don't want to do any more deliveries today
Will ROVA pay for damage done to my vehicle or to someone else's property? Will ROVA pay for damage done to my vehicle
Driver Support How do I deactivate my account? We're sorry to see you go! If you have feedback, please let us know how the platform can be improved. If you decide to deactivate your account, please go to the driver app. Navigate from Settings > Account Status. Click I would like to close account . Deactivating an account means that
Driver Support ROVA Platform Guidelines As a driver on the ROVA Platform you are building your own delivery business. This means the customers on the platform are your customers. Here are the guidelines for your success on the platform: Be Professional & Friendly Being professional and friendly goes a long way. Both Customers and Drivers are
Driver Support How to Use the ROVA Driver App Please take a couple minutes to view the ROVA app orientation video.
Driver Support Why ROVA Asks for Driver License For ROVA to verify your identity, we require a copy of your driver’s license. You can take a photo of your license from your computer, tablet, or cell phone. Please make sure the image is clear so that ROVA can read all the writing on your license. Information captured
Driver Support INSEL INSEL is an auto liability insurance program designed to provide commercial auto liability coverage for drivers while fulfilling contracts obtained in the ROVA app. As a driver, securing the correct auto liability insurance coverage is a requirement to be permitted to enter into contracts on the ROVA app. By participating
