THE KNOWLEDGE BASE
All articles
Guides and answers from the ROVA team.
- A customer has refused delivery of the item. What do I do?
- Accessing Your Package Data
- Adding New Team Members and Permissions
- Approve a Route Feature
- Assign/UnAssign a Driver Feature
- Branding Your Communications
- Can I add more than one vehicle to my profile?
- Can I use ROVA to make food deliveries?
- CSV Upload of Stops
- Driver requirements
- Driver Requirements
- EEC PPE Program Has Ended
- How do I choose which delivery to do?
- How do I create an order
- How do I deactivate my account?
- How do I get paid for the deliveries I do?
- How do I pay for deliveries?
- How do I sign up?
- How earnings work in the ROVA Platform
- How quickly will my customer get their delivery?
- How soon can I get started using my ROVA app?
- How to Cancel a Route in the Driver App
- How to Cancel a Route in the Portal
- How to Use the ROVA Driver App
- I am having trouble finding the customer's location. How do I contact them?
- I am no longer available to make a delivery I have already accepted. What do I do?
- I am not a business, but I have something that I want couriered. Can I use ROVA?
- I believe there was a billing mistake. How do I get it fixed?
- I don't want to do any more deliveries today. How do I stop the app from showing jobs?
- I got a parking/speeding ticket while making a delivery. Will ROVA pay it?
- I have a large and/or heavy item that needs to be delivered. Can ROVA deliver it?
- I have suggestions or feedback I’d like to share. How do I do this?
- I really liked the courier that delivered my last package. Can I request a specific courier?
- I ship a lot. Is there a discount for volume customers?
- I was injured while delivering an item. What should I do?
- INSEL
- Managing your packages
- My app only shows "Searching" ?
- My customer says the delivery was not received. What do I do?
- Occupational Accident Insurance (OAI) Program
- Opt-out of insurance deductions
- Package Label
- ROVA Platform Guidelines
- Supported Browsers
- The app crashed while I was in the middle of a delivery. What do I do?
- The item I was delivering was damaged during transit. What do I do?
- Track & Follow your Delivery
- Vehicle Requirements
- What are the insurance requirements?
- What happens in case my delivery is lost/stolen/damaged?
- What navigation system does ROVA use?
- What type of deliveries can the platform handle?
- What's ROVA API?
- Where can I find my bank information?
- Where can I find my vehicle identification number?
- Who are the drivers on the ROVA platform?
- Why can’t I see any orders in the ROVA driver app?
- Why ROVA Asks for Driver License
- Will ROVA pay for damage done to my vehicle or to someone else's property?